People Administrator (HR)

Join Smartbox and make a meaningful impact as our newest team member!

Are you a passionate People Administrator who wants to play a part in creating technology that gives a voice to those without speech? Smartbox is seeking a dedicated and talented individual like you to join our team and make a real difference in the lives of people with disabilities.

At Smartbox, we take pride in being a leading company in assistive communication technology. Our innovative products, combining specialised hardware, advanced software, and engaging content, are used by individuals with diverse needs worldwide. All around the world, our products, accomplishments and aspirations are a reflection of our teams’ values: passionate, caring, empowering, achieving together and enabling change.

We believe that everyone deserves a voice, and our inclusive culture reflects this belief. By joining Smartbox, you will become part of a team that values diversity, fosters collaboration, and supports a community of users who rely on our technology to communicate effectively.

In addition to the rewarding nature of our work, you will collaborate with talented professionals who share a common goal of pushing the boundaries of innovation while considering the environmental impact of our products and processes. We strive to develop sustainable solutions that minimise our carbon footprint and promote a greener world. By joining Smartbox, you will have the chance to shape a more inclusive society while actively contributing to our sustainability efforts. Together, let's make a difference that extends beyond communication technology and leaves a positive mark on our planet.

How will you be making a difference?

1. Recruitment and Staffing

• Assist with job postings, candidate screening, and interview scheduling.
• Processing right-to-work checks.
• Preparation and issue of confidential documentation (including offer letters, written statements of particulars, job descriptions, employee contracts, etc).
• Ensuring new employees are added to the company systems and that they can access any equipment, systems and tools required to perform their duties effectively.
• Onboarding: handling and processing new starter documentation.
• Administer online DBS checks, ensuring that renewals are actioned within required timescales.

2. Training and Development

• Overseeing and updating the Smartbox intranet with relevant HR updates.
• Supporting the L&D Assistant with the organisation of learning and development courses, including booking rooms, managing delegate lists, coordinating with external providers, and arranging equipment for any workshops or sessions.

3. Compliance and Legal

• Ensure GDPR compliance in all administrative tasks.
• Look after driver's license checks for the company.
• Reviewing, managing and updating employee information and benefits on our HR system. Ensuring relevant HR records (sickness, benefits, personal details, etc) are maintained and accurate.
• Maintain accurate and full employee records.
• Process leavers, responsible for the issuing of all leaving documentation, updating the employment status on the HR system, and running exit interviews.

4. Rewards and recognition

• Looking after our company membership with Malvern theatres, managing show bookings for our team members, looking after any amendments to requests and membership renewal.
• Adding/removing team members from our wellbeing platform YuLife and private medical insurance as required.
• Support employee engagement initiatives and internal communications.
• Work on departmental initiatives such as employee wellbeing initiatives.

5. Operational Responsibilities

• Have a pro-active approach to supporting the People team and managers with ad hoc tasks as required to fulfil company goals and aims.
• Maintain databases, filing systems and scan/photocopy documents, as required.
• Liaise regularly with team members and manager on any HR or employee queries.
• Responding to general queries face to face, by telephone, by Microsoft Teams, and by email and passing on more complex queries to appropriate team members.
• Managing the Smartbox jobs inbox.
• Prioritise and manage your workload in alignment with your personal objectives and company goals.
• Ensure hands-on delivery of daily HR operations.
• Produce timely information, reports and analysis as required.
• Proactively build strong relationships with all Smartboxers.
• Supporting the People Team with various project work and general admin tasks.
• Assist with audits and HR reporting as required.

The successful applicant will also be asked to perform other duties on an ad-hoc basis and will need a proactive attitude to this.

Essential Qualifications/skills/experience

• Excellent communication and interpersonal abilities, with a professional phone manner.
• Ability to work under pressure and cope with changing priorities.
• At least 2 years of experience as an administrator or similar role.
• The ability to be able to work in a highly confidential way with the ability to apply judgment, common sense, and problem-solving skills in day-to-day challenges.
• Exceptional verbal and written communication skills.
• Demonstrable track record in taking initiative and working autonomously.
• Committed to delivering a high level of customer service, both internally and externally.
• Ability to handle confidential information with discretion.
• Experience in using MS Word, Excel, and Outlook.
• A genuine interest in developing a career in HR.
• Willingness to undertake a variety of administrative tasks.
• Ability to work both independently and as part of a team.
• Proactive and 'hands-on' approach with an ability to think 'out of the box'.

Useful Qualifications/skills/experience

• CIPD Level 3 or working towards this (continued support to complete this can be provided).
• Basic understanding or interest in employment law and human resources practices.

Additional information:

• In this role, you will have the flexibility to work between your home and our office locations in Malvern and Bristol. For this role, we require the candidate to work in the Malvern office twice a week as a minimum.
• You will need to maintain a deep understanding and knowledge of all our products and their uses.
• You will meet and keep in regular contact with other teams in the business.

Why join us?

Here at Smartbox, we are positive and inclusive about making adjustments, providing flexible working, and encouraging all staff to engage in a diverse range of year-round learning and personal development opportunities. In addition, you will work alongside highly motivated colleagues in an environment of strong teamwork whilst also having fun. This is a hugely rewarding role and a career to be proud of where every day you will go home knowing you made a positive difference in the lives of disabled people.

Rewards and benefits

At Smartbox our employees always do their best, which is why we give so much in return. In addition to your competitive salary, private medical insurance, and whooping 25 days of holiday plus public holidays, we’ll shower you with perks, including:

Dress: We want you to feel comfortable in the office, smart casual is perfect.

Food: You can find free healthy office snacks in our kitchens.

Hybrid working: Two days a week in the office, for the rest of the week feel free to skip the commute and hit your deadlines from home. Laptop and home working IT kit provided.

Flexible work schedule: Balance is key to innovation, and we want to make sure you are at the top of your game with a schedule that will work for you (prior agreement from your line manager is required).

Give back to the community: Each year every member of staff will get the opportunity to spend one paid day volunteering for a good cause of their choice.

You, our best asset: We believe in investing in you and your development. Stay with us and grow with us! We will reward you with more holidays for your long service!

Wellness: Stretch away the stress every morning with our online trainers, available via our cooperative perk website or hit the gym. We provide gym discounts too!

Wellbeing: You gain unlimited access to a benefit and Wellbeing app Yulife, providing store discounts and wellbeing services.

Mental health: You will have access to the 24/7 Employee Assistance Programme for a wide range of support, advice and resources about Family, Health, Life, Money and Work.

Peace of mind: Every employee benefit from a company pension, group life assurance, and income protection.

Fun: Complimentary theatre and cinema tickets to Malvern Theatres. We organise many free social events including team outings and get-togethers.

Eco-friendly: You can sign up for a cycle scheme (save 25%-39% on a new bike or E-bike by cycling to work), or lease an electric car through a salary sacrifice scheme after 2 years of service.

Bonus potential: We work hard and Smartbox recognizes that with a discretionary annual bonus.

Finances: Enjoy a wide variety of savings and discounts with Corporate Perks. You can save on electronics, food shopping, fashion, fitness, entertainment and all things travel.

Our Commitments

At Smartbox, we are committed to fostering an inclusive and equitable work environment where every individual's unique background and perspective are valued and respected, but how are we doing it?

We are proud to have been awarded Disability Confident Employer status by the UK Government’s Department of Work and Pensions. We are also the Founding Partner of Purple Tuesday. You can find out more on thinksmartbox.com.

We are committed to ensuring that our recruitment practices are barrier-free and as inclusive as possible. This includes making adjustments during the job application process and throughout your future career with us. Please email jobs@thinksmartbox.com to discuss any such adjustments that we can make.

At Smartbox, it’s not about fitting into our culture – it’s about adding to it. Our diverse team brings together unique talents and inspires each other to create amazing products that reflect the diversity of our users and customers.

We’d love to hear from you

Our ever-evolving team powers the business across the world and brings the next generation of AAC solutions to life. Together we experiment, innovate and create across the full product lifecycle. And, in a collaborative and close-knit culture, we support each other to search for better. We support our community and contribute to a sustainable future for our business and the planet.

Join us as a People Administrator and take our technology and your career into new territories.

Share your operational expertise and passion for making an impact within your cover letter and CV. We look forward to receiving your application.

For a full job description, please visit: https://thinksmartbox.com/join-the-team/

Agencies
Please respect that at this current time, we wish to try and recruit directly from the market rather than engage support from an agency.