Junior Account Manager

Our trailblazing global AAC (Augmentative and Alternative Communication) company, is on the lookout for an exceptional Junior Account Manager to join our Global Partner Team and report to the Global Partner Sales Manager. At Smartbox, our cutting-edge technology gives a voice to those with limited speech, positively impacting the lives of people with disabilities worldwide. As a Junior Account Manager, you will be responsible for several client accounts across Europe and the globe.

To be successful as a junior account manager, you should be able to manage and develop your accounts and ensure client satisfaction, by listening to their needs and delivering products and services that meet or exceed their expectations.

All around the world, our products, accomplishments and aspirations are a reflection of our teams’ values: passionate, caring, empowering, achieving together and enabling change.

This is a hybrid role based in the Malvern office, with the requirement to come into the office once a month as a minimum. The salary for this position will be determined based on the applicant's education, skills and experience.

How will you be making a difference?

• Supporting the Global Partners team to deliver excellent customer service and achieve sales targets in key markets.
• Identifying opportunities and supporting our partners in developing and achieving sales growth in their markets.

• Ensuring the customer has an exceptional experience dealing with Smartbox products and services through training and other initiatives.
• Conducting professional and informative sales presentations and product events including product information days with different client groups.
• Coordinating with Account Managers to develop bespoke sales plans.
• Attending industry conferences to network and develop industry expertise.

Essential Qualifications/skills/experience

• Excellent communication, interpersonal, and negotiation skills, enabling effective interactions with clients and internal teams.
• Possession of a full, clean driving license to facilitate travel for client meetings and business needs.
• Excellent customer service skills.
• Ability to use all Microsoft Applications including Outlook, Excel and Word.
• Confident communicator and a keen interest in relationship building.
• Excellent presentation skills.
• Willingness to understand and be compassionate towards the needs of AAC users.

Useful Qualifications/skills/experience

• 1+ year experience as a Junior Account Manager or relevant sales role.
• Experience in managing multiple account portfolios.
• Knowledge and experience of AAC and assistive technology.
• The ability to speak another language.
• Clinical background (either Speech and Language or Occupational Therapy).

Why join us?

Here at Smartbox, we are positive and inclusive about making adjustments, providing flexible working, and encouraging all staff to engage in a diverse range of year-round learning and personal development opportunities. In addition, you will work alongside highly motivated colleagues in an environment of strong teamwork whilst also having fun. This is a hugely rewarding role and a career to be proud of where every day you will go home knowing you made a positive difference in the lives of disabled people.

Rewards and benefits

At Smartbox our employees always do their best, which is why we give so much in return. In addition to your competitive salary, private medical insurance, and whooping 25 days of holiday plus public holidays, we’ll shower you with perks, including:

• Dress: We want you to feel comfortable in the office, smart casual is perfect.
• Food: You can find free healthy office snacks in our kitchens.
• Hybrid working: Laptop and home working IT kit provided.
• Flexible work schedule: balance is key to innovation, and we want to make sure you are at the top of your game with a schedule that will work for you (prior agreement from your line manager is required).
• Give back to the community: Each year every member of staff will get the opportunity to spend one paid day volunteering for a good cause of their choice.
• You, our best asset: We believe in investing in you and your development. Stay with us and grow with us! We will reward you with more holidays for your long service!
• Wellness: Stretch away the stress every morning with our online trainers, available via our cooperative perk website or hit the gym. We provide gym discounts too!
• Mental health: You will have access to the 24/7 Employee Assistance Programme for a wide range of support, advice and resources about Family, Health, Life, Money and Work.
• Peace of mind: Every employee benefits from a company pension, group life assurance, and income protection.
• Fun: Complimentary theatre and cinema tickets to Malvern Theatres. We organise many free social events including team outings and get-togethers.
• Eco-friendly: You can sign up for a cycle scheme (save 25%-39% on a new bike or E-bike by cycling to work), or lease an electric car through a salary sacrifice scheme after successful probation completion.
• Bonus potential: We work hard and Smartbox recognizes that with a discretionary annual bonus.
• Finances: Enjoy a wide variety of savings and discounts with Corporate Perks. You can save on electronics, food shopping, fashion, fitness, entertainment and all things travel.

Our Commitments

At Smartbox, we are committed to fostering an inclusive and equitable work environment where every individual's unique background and perspective are valued and respected, but how are we doing it?

We are proud to have been awarded Disability Confident Employer status by the UK Government’s Department of Work and Pensions. We are also the Founding Partner of Purple Tuesday. You can find out more on thinksmartbox.com.

We are committed to ensuring that our recruitment practices are barrier-free and as inclusive as possible. This includes making adjustments during the job application process and throughout your future career with us. Please email jobs@thinksmartbox.com to discuss any such adjustments that we can make.

At Smartbox, it’s not about fitting into our culture – it’s about adding to it. Our diverse team brings together unique talents and inspires each other to create amazing products that reflect the diversity of our users and customers.

We’d love to hear from you

Our ever-evolving team powers the business across the world and brings the next generation of AAC solutions to life. Together we experiment, innovate and create across the full product lifecycle. And, in a collaborative and close-knit culture, we support each other to search for better. We support our community and contribute to a sustainable future for our business and the planet.

Join us as a Junior Account Manager and take our technology and your career into new territories.

We look forward to receiving your application.

For a full job description, please visit: https://thinksmartbox.com/join-the-team/

Please note that we do not accept unsolicited CVs from recruitment agencies.