• Jobs
  • >
  • IT Infrastructure Engineer

IT Infrastructure Engineer

  • £40,000 - £50,000
  • Hybrid (WR14 1JJ, Malvern, Worcestershire, United Kingdom)
  • R&D > IT

Our trailblazing global AAC (Augmentative and Alternative Communication) company, is on the lookout for an exceptional IT Infrastructure Engineer to join our IT Team and report to the Head of IT.  At Smartbox, our cutting-edge technology gives a voice to those with limited speech, positively impacting the lives of people with disabilities worldwide. As an IT Infrastructure Engineer, you will play a leading role in ensuring the reliability and security of our IT systems and infrastructure for our UK business and across the wider group of companies. Your expertise in IT concepts, server administration, networking, security, virtualisation, scripting, and disaster recovery will be key to our continued success. All around the world, our products, accomplishments and aspirations are a reflection of our teams’ values: passionate, caring, empowering, achieving together and enabling change.


This is a hybrid role based in the Malvern office, with the requirement to come into the office a minimum of twice a week, up to four depending on ongoing project needs. The salary for this position will be determined based on the applicant's education, skills and experience.


How will you be making a difference?

  • Design, implement, and manage the computer network.
  • Install, configure, and maintain operating systems (e.g., Windows, Linux, Unix).
  • Manage user accounts and permissions.
  • Implement and maintain security measures to protect systems and data.
  • Conduct security audits and risk assessments.
  • Designing, implementing and managing improvements to systems and processes.
  • Providing hands-on technical support and guidance – ensuring responsive and customer-centric service delivery.
  • Create and maintain documentation for systems, processes, and configurations.
  • Plan and execute IT projects, ensuring they are completed on time and within budget.
  • Recommend and implement new technologies to improve efficiency and effectiveness.
  • Provide training to end-users on new systems and technologies.


Essential Qualifications/skills/experience

  • At least 3 years’ experience in IT Infrastructure Engineering or a related role.
  • Expert-level knowledge and experience of IT concepts, server administration, networking, security, virtualisation, scripting, and disaster recovery – including technologies, standards, processes and best practices.
  • Proven track record in delivering secure, reliable, resilient infrastructure.
  • Experience with on-prem and cloud (Azure or AWS).
  • Proven track record of planning and leading projects, including gathering requirements, engaging with stakeholders, and effectively communicating change.
  • An inquisitive mind and a good problem solver. Able to diagnose and resolve technical issues efficiently and effectively.
  • Great collaboration skills, with the ability to work well in a small, dynamic team.
  • A hands-on, down-to-earth approach, coupled with a passion for providing great customer service.
  • Excellent verbal and written communication skills, with the ability to explain complex IT concepts in simple terms.
  • Willingness to provide out-of-hours support from time to time, when urgent needs arise.
  • Extensive experience with Microsoft technologies - especially Windows, Azure AD, Office365, Defender.


Useful Qualifications/skills/experience

  • Broad knowledge and experience with a variety of systems.
  • Experience with Linux server administration.
  • Experience with Hyper V/VMware.
  • Experience with Telephone/PBX systems.
  • Experience with MDMs, and Microsoft Endpoint Manager.
  • Programming and/or SQL experience.



  • In this role, you will have the flexibility to work between your home and our office locations in Malvern and Bristol.
  • You will meet and keep in regular contact with other teams in the business.
  • The nature of this role will require you to travel to our other office locations like Bristol, when and as required.


Why join us?

Here at Smartbox, we are positive and inclusive about making adjustments, providing flexible working, and encouraging all staff to engage in a diverse range of year-round learning and personal development opportunities. In addition, you will work alongside highly motivated colleagues in an environment of strong teamwork whilst also having fun. This is a hugely rewarding role and a career to be proud of where every day you will go home knowing you made a positive difference in the lives of disabled people.


Rewards and benefits

At Smartbox our employees always do their best, which is why we give so much in return. In addition to your competitive salary, private medical insurance, and whooping 25 days of holiday plus public holidays, we’ll shower you with perks, including:

  • Dress: We want you to feel comfortable in the office, smart casual is perfect.
  • Food:  You can find free healthy office snacks in our kitchens.
  • Hybrid working: Minimum two days a week in the office, for the rest of the week feel free to skip the commute and hit your deadlines from home. Laptop and home working IT kit provided.
  • Flexible work schedule: balance is key to innovation, and we want to make sure you are at the top of your game with a schedule that will work for you (prior agreement from your line manager is required).
  • Give back to the community: Each year every member of staff will get the opportunity to spend one paid day volunteering for a good cause of their choice.
  • You, our best asset: We believe in investing in you and your development. Stay with us and grow with us! We will reward you with more holidays for your long service.
  • Wellness: Stretch away the stress every morning with our online trainers, available via our cooperative perk website or hit the gym. We provide gym discounts too!
  • Mental health: You will have access to the 24/7 Employee Assistance Programme for a wide range of support, advice and resources about Family, Health, Life, Money and Work.
  • Peace of mind: Every employee benefit from a company pension, group life assurance, and income protection.
  • Fun: Complimentary theatre and cinema tickets to Malvern Theatres. We organise many free social events including team outings and get-togethers.
  • Eco-friendly: You can sign up for a cycle scheme (save 25%-39% on a new bike or E-bike by cycling to work), or lease an electric car through a salary sacrifice scheme after 2 years of service.
  • Bonus potential: We work hard and Smartbox recognizes that with a discretionary annual bonus.
  • Finances: Enjoy a wide variety of savings and discounts with Corporate Perks. You can save on electronics, food shopping, fashion, fitness, entertainment and all things travel.


Our Commitments

At Smartbox, we are committed to fostering an inclusive and equitable work environment where every individual's unique background and perspective are valued and respected, but how are we doing it?

We are proud to have been awarded Disability Confident Employer status by the UK Government’s Department of Work and Pensions. We are also the Founding Partner of Purple Tuesday. You can find out more on thinksmartbox.com.

We are committed to ensuring that our recruitment practices are barrier-free and as inclusive as possible. This includes making adjustments during the job application process and throughout your future career with us. Please email jobs@thinksmartbox.com to discuss any such adjustments that we can make.

At Smartbox, it’s not about fitting into our culture – it’s about adding to it. Our diverse team brings together unique talents and inspires each other to create amazing products that reflect the diversity of our users and customers.

We’d love to hear from you

 Our ever-evolving team powers the business across the world and brings the next generation of AAC solutions to life. Together we experiment, innovate and create across the full product lifecycle. And, in a collaborative and close-knit culture, we support each other to search for better. We support our community and contribute to a sustainable future for our business and the planet.

Join us as an Infrastructure Engineer and take our technology and your career into new territories.

We look forward to receiving your application.


For a full job description, please visit: https://thinksmartbox.com/join-the-team/

Please note that we do not accept unsolicited CVs from recruitment agencies.