The Company
Our mission at Smartbox is to ensure no one is left without a voice. We create assistive technology for disabled people who experience difficulty with speech, to communicate and live more independent lives. A big part of our culture is our passion, which drives us to continuously improve our products, services and ways of working, so the people who use our technology can achieve their ambitions.
Based in the UK, US, France, Germany and the Netherlands, with partners in over 40 countries, we are a leading supplier in the global augmentative and alternative communication (AAC) community. We don’t take this for granted, and every person in our team is key to ensuring more people who would benefit from assistive technology can access it.
The Job
We are seeking an experienced and passionate Assistive Technology Specialist or Highly Specialist Speech and Language Therapist with strong AAC expertise to join our established UK AT team. Based in or near London, you will help expand our presence in the London and Surrounding Areas, offering clinical insight, expert support, and impactful training to individuals, services, and organisations.
This role is ideal for someone looking to complement our experienced national team by bringing regional expertise and focus, while contributing to wider business goals including training delivery, relationship building, and strategic growth.
You will work alongside a highly skilled group of clinicians, trainers, and technologists, helping shape the future of AAC provision in your region.
Duties will include:
·Deliver engaging and effective training sessions in homes, schools, and clinical or care settings throughout London and surrounding areas
·Provide expert demonstrations, assessments, and implementation support for Smartbox solutions.
·Collaborate with local multi-disciplinary teams to assess individual AAC needs and recommend appropriate technology solutions.
·Build and maintain strong relationships with regional services, schools, NHS trusts, and education professionals.
·Plan and deliver tailored support and therapy packages using Smartbox products.
·Advocate for Smartbox products and services with both new and existing clients, helping to grow awareness and access to AAC.
·Share clinical insights with our product, marketing and sales teams to support continuous improvement.
·Contribute to internal knowledge sharing and professional development across the AT Specialist team.
·Represent Smartbox at key industry events across the UK
·Identify and contribute to content for marketing, case studies, and user stories.
·Maintain customer details, visit notes, and conduct follow up activity using the CRM
· Support customers by signposting to relevant training, communities, trials, and support services available from the wider Smartbox team.
·Maintain excellent awareness of competitor products and services, providing feedback to the Head of Sales, R&D and training teams to help make continuous improvements for our customers.
The successful applicant will also be asked to perform other duties on an ad-hoc basis and will need a proactive attitude to this.
·Qualified Speech and Language Therapist or equivalent experience in Assistive Technology/AAC.
·Demonstrated passion and extensive hands-on experience with AAC and assistive technology.
·Confident in delivering training and professional development to clinicians, educators and families.
·Strong interpersonal skills, with a collaborative and proactive approach.
·Highly organised, self-motivated, and comfortable managing your own schedule in a field-based role.
·Technically competent and eager to stay current with product developments.
·Based in London or the surrounding region, with flexibility to travel locally and occasionally further afield.
·Previous experience in training delivery, sales support, or education settings.
·Knowledge of AAC services, funding pathways and networks within London and surrounding areas.
·Existing connections with NHS or education-based AAC teams in the region.
Additional Information
·In this role, you will have the flexibility to work between your home and our office locations in Malvern and Bristol.
·You will need to maintain a deep understanding and knowledge of all our products and their uses.
·You will meet and keep in regular contact with other teams in the business.
Smartbox offers comprehensive benefits including:
·Company Pension.
·Group Life Assurance.
·Income Protection.
·Private Medical Insurance.
·25 days holiday plus public holidays.
·Flexible working.
·Cycle scheme.
·Office snacks.
·Benefit and Wellbeing app Yulife, with store discounts and wellbeing services available.
·Annual Charity Day.
·Long Service Award.
·Training and development opportunities.
·Complimentary theatre and cinema tickets to Malvern Theatres.
·EV car scheme through salary sacrifice after 2 years’ service.
·Corporate gym membership discount.
·We are passionate about our people and offer many social events including team outings and get-togethers.
How to apply
We welcome applications from all communities and those from diverse backgrounds and groups. Please outline your experience and ability to excel in this role within your cover letter.
Diversity and Inclusion
We are proud to be a Disability Confident Employer and one of the sponsors for Purple Tuesday- the #1 brand working to improve the experiences of disabled people as customers 365 days a year. We are fully committed to the employment and career development of disabled people. To ensure everyone has an equal chance, we’re always willing to make reasonable adjustments to the recruitment process. Should you require further assistance or require any reasonable adjustments to be put in place to better support your application process, please do not hesitate to contact us via email: jobs@thinksmartbox.com or call 01684213075.
Corporate responsibility
At our company, we are driven by a passion for making a positive impact on society, minimizing our environmental footprint, and meeting the needs of our stakeholders. We have been actively working towards becoming B-Corp certified, aligning ourselves with a global movement dedicated to eradicating poverty, protecting the planet, and fostering lasting prosperity for all. To learn more about our commitment to sustainability, please visit this link: Corporate Responsibility and Sustainability.