Join Smartbox and make a meaningful impact as our newest team member!
Are you a passionate Assistive Technology Technician who wants to play a part in creating technology that gives a voice to those without speech? Smartbox is seeking a dedicated and talented individual like you to join our team and make a real difference in the lives of people with disabilities.
At Smartbox, we take pride in being a leading company in assistive communication technology. Our innovative products, combining specialised hardware, advanced software, and engaging content, are used by individuals with diverse needs worldwide. All around the world, our products, accomplishments and aspirations are a reflection of our teams’ values: passionate, caring, empowering, achieving together and enabling change.
We believe that everyone deserves a voice, and our inclusive culture reflects this belief. By joining Smartbox, you will become part of a team that values diversity, fosters collaboration, and supports a community of users who rely on our technology to communicate effectively.
In addition to the rewarding nature of our work, you will collaborate with talented professionals who share a common goal of pushing the boundaries of innovation while considering the environmental impact of our products and processes. We strive to develop sustainable solutions that minimise our carbon footprint and promote a greener world. By joining Smartbox, you will have the chance to shape a more inclusive society while actively contributing to our sustainability efforts. Together, let's make a difference that extends beyond communication technology and leaves a positive mark on our planet.
• Organising and managing the logistics of trial device distribution, including scheduling appointments, coordinating delivery or pickup of devices, and ensuring that all necessary paperwork and agreements are completed.
• Maintaining accurate records of trial device distribution, usage, and feedback.
• Serving as a liaison between trial participants, healthcare professionals, and internal stakeholders. This involves providing updates on trial progress and addressing concerns or questions.
• Ensuring that trial devices are in proper working condition and meet quality standards before being distributed to participants. This may involve conducting inspections, performing routine maintenance, and coordinating repairs or replacements as needed.
• Following up with trial participants after the trial period to gather additional feedback, address any unresolved issues, and determine the next steps with the Assistive Technology Specialist.
• Provide initial technical support for our full product range.
• Provide device repairs for our full product range.
• Be a friendly first point of contact for our customers and partners.
• Log all support queries into the CRM system.
• Update CRM records and customers as necessary to ensure knowledge is shared and customers’ experiences are consistent.
• Monitor shared email mailboxes and voicemails.
• Be proactive in replying to support emails and signposting customers to relevant articles written on our Hub website.
• Work closely with coordinators in sales and service to ensure a seamless experience for customers.
• Attend and support external training days or company events when required.
• Answering customer calls to our main Smartbox phone line, redirecting to other teams where necessary and covering other teams’ extensions when needed.
• Candidate must be able to consistently offer a friendly point of contact for customers who need our support
• Excellent interpersonal communication skills
• A confident and friendly manner
• Excellent time management strategies, being able to quickly prioritise tasks
• Good IT skills
• Excellent written English skills
• Good attention to detail
• Patience
• Willingness to learn
• Can do attitude
•Understanding of assistive technology/ disabilities
•Knowledge of Microsoft Office tools and programmes
•Willingness to work with people with disabilities
•Experience in using social media
• Our operating business hours are 9:00 am – 5:30 pm and we require our teams to be available during these times. However, we operate a flexible working arrangement and agree that you may co-ordinate your personal working hours between the hours of 7 am – 7 pm with prior agreement with your line manager.
• A Garda vetting will be required for this role.
• You will need to maintain a deep understanding and knowledge of all our products and their uses.
• You will meet and keep in regular contact with colleagues and provide regular reports on key accounts.
Here at Smartbox, we are positive and inclusive about making adjustments, providing flexible working, and encouraging all staff to engage in a diverse range of year-round learning and personal development opportunities. In addition, you will work alongside highly motivated colleagues in an environment of strong teamwork whilst also having fun. This is a hugely rewarding role and a career to be proud of where every day you will go home knowing you made a positive difference in the lives of disabled people.
At Smartbox our employees always do their best, which is why we give so much in return. In addition to your competitive salary, private medical insurance, and whooping 25 days of holiday plus public holidays, we’ll shower you with perks, including:
Dress: We want you to feel comfortable in the office, smart casual is perfect.
Food: You can find free healthy office snacks in our kitchens.
Flexible work schedule: balance is key to innovation, and we want to make sure you are at the top of your game with a schedule that will work for you (prior agreement from your line manager is required).
Give back to the community: Each year every member of staff will get the opportunity to spend one paid day volunteering for a good cause of their choice.
You, our best asset: We believe in investing in you and your development. Stay with us and grow with us! We will reward you with more holidays for your long service!
Wellness: Stretch away the stress every morning with our online trainers, available via our cooperative perk website or hit the gym. We provide gym discounts too!
Wellbeing: You gain unlimited access to a benefit and Wellbeing app Yulife, providing store discounts and wellbeing services.
Mental health: You will have access to the 24/7 Employee Assistance Programme for a wide range of support, advice and resources about Family, Health, Life, Money and Work.
Peace of mind: Every employee benefits from a company pension.
Fun: Complimentary theatre and cinema tickets to Malvern Theatres. We organise many free social events including team outings and get-togethers.
Eco-friendly: You can sign up for a cycle scheme (save 25%-39% on a new bike or E-bike by cycling to work), or lease an electric car through a salary sacrifice scheme after 2 years of service.
Bonus potential: We work hard and Smartbox recognizes that with a discretionary annual bonus.
Finances: Enjoy a wide variety of savings and discounts with Corporate Perks. You can save on electronics, food shopping, fashion, fitness, entertainment and all things travel.
At Smartbox, we are committed to fostering an inclusive and equitable work environment where every individual's unique background and perspective are valued and respected, but how are we doing it?
We are proud to have been awarded Disability Confident Employer status by the UK Government’s Department of Work and Pensions. We are also the Founding Partner of Purple Tuesday. You can find out more on thinksmartbox.com.
We are committed to ensuring that our recruitment practices are barrier-free and as inclusive as possible. This includes making adjustments during the job application process and throughout your future career with us. Please email jobs@thinksmartbox.com to discuss any such adjustments that we can make.
At Smartbox, it’s not about fitting into our culture – it’s about adding to it. Our diverse team brings together unique talents and inspires each other to create amazing products that reflect the diversity of our users and customers.
Our ever-evolving team powers the business across the world and brings the next generation of AAC solutions to life. Together we experiment, innovate and create across the full product lifecycle. And, in a collaborative and close-knit culture, we support each other to search for better. We support our community and contribute to a sustainable future for our business and the planet.
Join us as an Assistive Technology Technician and take our technology and your career into new territories.
We look forward to receiving your application.
For a full job description, please visit: https://thinksmartbox.com/join-the-team/
Agencies
Please respect that at this current time, we wish to try and recruit directly from the market rather than engage support from an agency.
We will contact the existing agencies that we already work with should we not make a successful appointment.